Returns, Exchanges & Refunds Policy

ExtremeMist Products

This policy applies to ExtremeMist-branded products purchased directly from ExtremeMist. Products made by other manufacturers are covered separately below.

Return Window

You may request a return or exchange within 30 days of delivery.

After 30 days, products may still qualify for service under their applicable warranty. The return window does not limit your product’s warranty coverage.

Return Eligibility

For change-of-mind returns and size or fit exchanges, items must:

• Be unused, unwashed, and in saleable condition. Trying wearable products on indoors to check the fit is acceptable.

• Be free of stains, odors, pet hair, and damage.

• Include original packaging, tags, parts, and accessories.

• Be accompanied by proof of purchase.

These unused-condition requirements do not apply to approved defective-product claims.

Used or Installed Products

Products that have been filled with water, operated, or installed are not eligible for change-of-mind returns.

This restriction does not affect approved claims for damaged or defective products, items shipped in error by ExtremeMist, or coverage under the applicable warranty.

Damaged, Defective, or Incorrectly Shipped Items

If your ExtremeMist product arrives damaged, we ship an item that does not match your order, or your product develops a defect within 30 days of delivery, please contact us for assistance.

We may request photos, troubleshooting, or an inspection to determine the appropriate solution.

For approved claims, ExtremeMist will provide a prepaid return label and cover replacement shipping, or issue an approved refund. Shipping charges paid for the affected item will also be refunded if that item’s purchase is refunded.

Ordering the wrong product, size, or model does not qualify as a shipping error by ExtremeMist. Those requests are handled under our change-of-mind return or size and fit exchange terms.

Defects reported after 30 days will be handled under the applicable product warranty.

Size & Fit Exchanges

We offer one complimentary size or fit exchange per order for ExtremeMist-branded wearable products delivered within the United States, including heated vests, high-visibility vests, and backpacks. ExtremeMist covers standard return shipping and standard shipping for the replacement.

Request your exchange within 30 days of delivery. Products must meet the return eligibility requirements above. Replacement sizes or models are subject to availability.

Customers are responsible for any price difference when selecting a higher-priced replacement. If the replacement costs less, we will refund the difference to the original payment method.

Additional size or fit exchanges and international exchanges are customer-paid, including return and replacement shipping.

If we ship an item that does not match your order, or our published sizing information was inaccurate, ExtremeMist will cover the necessary shipping costs.

If a suitable replacement is unavailable, you may return the eligible product for a refund. Customer-paid return shipping applies when choosing a refund rather than an exchange.

Change-of-Mind Returns

If you no longer want your purchase or ordered the wrong product or model, you may request a return subject to the return window and eligibility requirements above. You are responsible for return shipping.

Original shipping charges paid at checkout are nonrefundable for change-of-mind returns. If your order originally shipped free, we will not deduct an outbound shipping charge from your refund.

Products Made by Other Manufacturers

ExtremeMist also sells products manufactured by other companies. For these products, ExtremeMist acts as a reseller, and the applicable manufacturer’s return, exchange, and warranty policies apply.

These policies may differ in return windows, eligibility, size exchanges, shipping charges, and warranty coverage. Applicable terms and product-specific exceptions will be identified or linked on the product page before purchase.

Contact ExtremeMist first. We will help explain the process and direct you to the appropriate manufacturer or return location.

Do not send another manufacturer’s product to ExtremeMist unless we instruct you to do so. ExtremeMist’s complimentary size or fit exchange applies only to ExtremeMist-branded wearable products.

If ExtremeMist ships an item that does not match your order, contact us so we can arrange a correction at our expense.

Refunds

Once your authorized return is received and inspected by ExtremeMist or the applicable manufacturer, we will notify you whether your refund is approved.

Approved refunds will be issued to your original payment method within a few business days after approval. Your bank or credit card company may require additional time to post the credit.

Refunds are based on the amount actually paid, including any discounts. Applicable taxes will be refunded with the returned merchandise.

Sale items remain eligible under this policy unless clearly marked Final Sale before purchase. Final-sale restrictions do not prevent you from contacting us about damaged or defective products, or items shipped in error by ExtremeMist.

Start a Return or Exchange

Please contact us with your order number, product name, and the reason for your request:

Email: shipping@extrememist.com
Phone: (602) 368-9625

Please obtain authorization and shipping instructions before sending any item back. We will confirm the correct return address, which may vary by manufacturer.

For customer-arranged return shipments, we recommend using a tracked shipping service and retaining your receipt. For higher-value items, consider shipping insurance.